Outbound Call Center
Delivering the best Outbound Calling experience is the key to accelerate sales. IVRS Plus with a solid record of reliability provides powerful and robust Outbound Call Center Software with unrivalled and easy to use features such as Predictive Dialers, Interactive Voice Response (IVR), Chat routing, Language-based routing, Multichannel communication and many other call center optimizing modules to deliver incredible omnichannel experience to thousands of business of all sizes globally. Some of our unique outbound call canter features include
Automated Dialing Systems
Companies don’t need a physical call center setup; agents require only a web browser to work. Moreover, monitoring the agent status, call recordings, queue status is very easy with IVRS Plus outbound contact center software.
With IVRS Plus real-time reporting feature view agents work reports, conference calls, campaigns, leads the list, etc. also know the disconnected call details, if the agent or the client disconnected the call.
Our software is equipped with tools to easily integrate with all third-party applications as voice solutions, chat features, CRM, email or text message applications.Our IVRSPLUS team can perform optimally by integrating your call center software with Salesforce, SugarCRM, Highrise, Help Scout, Zoho CRM, Nimble, Zendesk, Desk.com, Freshdesk, LiveChat, Olark and others so that agents have detailed contact data in one interface. This will provide data one click away for agents.
Preview, Preview, Progressive and Predictive are three types of power dialers we have. Preview dialer displays the next number in the list and is suitable for sales. Progressive dialer dials the next phone number on the list, ideal for the similar type of calls. Predictive dialer dials the customer first and connects only the answered call to the agent and is ideal for making high volume outbound calling.
Customers prefer to reach call centers through several channels, by Chat, SMS, Voice, Web or Social Networks. We design and implement solutions that empower your agents to deliver a consistent response to the customers across all the touch points.
Multi-Channel Automated Outreach
Obtain the benefits of outbound multi-channel platforms that include automated Chat, SMS, Voice, and Email and establish right customer agent mapping for outstanding customer satisfaction, running customized and targeted sales campaigns and optimal lead collection.
There are various chat routing options which help to route visitors chats based on some criteria like self-service, language-based, skill-based, priority based also based on preset filters depending on which the chats are routed to the most accurate agents.
The administrator can make language settings such that the dialer initiates the call to the customer and establishes a mapping between agent and customer based on the same language.