Intelligent Receptionist also referred as auto-assistant or auto-attendant, it is an intelligent call answering solution that performs multiple tasks as answering calls, delivering messages, taking appointments and forwarding calls without any hassle. IVRS plus Intelligent Receptionist helps you to translate incoming calls into a business by handling each incoming call effectively.
It helps you stay available to your customers 24*7 by letting you fulfill the needs of your customers even after office hours, Connect with callers anytime and every time they make a call.
Call monitoring feature allows managers and supervisors to listen to on-going support calls in real time to check the quality of the conversation.
Call recording option is an invaluable feature to maintain a superior customer experience by monitoring agents’ and training them based on their performance, also retrieve a particular call in case any issue arises.
Time-Based Call Routing
This feature lets you route calls with a high degree of flexibility to specific reps or queues based on the time of the day.
Setup Automated Menu
Set up automated menu easily to let your callers select whom they need to connect with.
Automatically divert the calls to one or more numbers when the person is unable to attend the call.
Easy CRM Integration
IVRS plus integrated solution enables you to work with third-party apps to process and analyze customer data, to give a more personalized response to the customers, to render better services and more.